Algonquin College Residence is taking an innovative approach to improving customer service, and engaging their staff in a training development opportunity. The Residence has offered an English as a Second Language (ESL) course for housekeeping employees who may not be fluent in English. Employees work with an ESL teacher once a week, for an hour.
The goal of Algonquin College Residence is to provide their entire team with the skills and tools they need to deliver a 5-star customer service experience during both the academic year and the summer accommodations season. In addition to enhancing the student/guest experience, this is also a great opportunity to provide staff with relevant language skills that they are able to use at work, and in their everyday lives.
Algonquin College Residence is professionally managed by Campus Living Centres.
by Brian Freeman